Privacy Policy

1. Introduction

Welcome to Zoopy ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered ecommerce helpdesk service, including our website, mobile application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Payment and billing information
• Customer support communications
• Business information (company name, industry, etc.)

2.2 Usage Information

We automatically collect certain information about your use of our Service, including:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Log data and analytics information
• Cookies and similar tracking technologies

2.3 Customer Data

As part of our helpdesk service, we may process customer data on your behalf, including:

• Customer support tickets and conversations
• Order and transaction data from integrated platforms (Shopify, etc.)
• Customer contact information and communication history
• Product and service information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing transactions and managing your account
• Communicating with you about our Service
• Providing customer support and technical assistance
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and protecting our rights
• Marketing and promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To service providers who assist us in operating our Service
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access and obtain a copy of your personal information
• Right to rectify inaccurate or incomplete information
• Right to delete your personal information
• Right to restrict or object to certain processing activities
• Right to data portability
• Right to withdraw consent where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Integrations

Our Service integrates with third-party platforms such as Shopify, Facebook, Instagram, and WhatsApp. When you connect these services, we may access and process data from these platforms in accordance with their respective privacy policies and terms of service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@zoopy.io.

13. Data Deletion Request

If you wish to request the deletion of your personal data from our systems, please contact us at privacy@zoopy.io with the subject line "Data Deletion Request." We will process your request within 30 days and confirm the deletion of your data.

Please note that some data may be retained for legal or regulatory purposes, or to resolve disputes and enforce our agreements.