star-1
star-2
icon-trophyicon-trophy-dark
icon-locationicon-location-dark
icon-globeicon-globe-dark
icon-crownicon-crown-dark
icon-diamondicon-diamond-dark
icon-chaticon-chat-dark

Support your customers
2× faster with AI

Omnichannel support platform built for Shopify brands to cut costs,
boost productivity & delight customers

Request a demo
Main hero image
sittingsitting-dark

Delight Customers Instantly

Simple to set up and built for speed, Zoopy Desk transforms every incoming email into an organized support ticket—so your team can start resolving issues immediately. With an intuitive interface and automated workflows, delighting your customers has never been easier.

Connect every part of your entire business

Unlimited Agents

Empower your entire support team with a unified platform—no limits on the number of agents, so you can scale your support effortlessly.

Share tools quickly and confidently in minutes

Capture and Convert Inquiries

Automatically turn every email into a support ticket so no customer query goes unnoticed.

Maintain compliance and control your apps

Automate Workflows, Delight Customers

Streamline repetitive tasks and keep customers informed throughout the resolution process for faster, happier outcomes.

Candidate Journey

Boost Agent Productivity

Empower your team with real-time insights and clear tracking so they can focus on resolving customer issues faster.

image title

Launch in Minutes

Get up and running quickly with a helpdesk that’s designed for simplicity and speed.

feature-icon
Quick & Intuitive Setup

Start managing support tickets in minutes with minimal training required.

feature-icon
Unified Dashboard

Keep all customer inquiries organized in one central, easy‑to‑use interface.

Frequently asked questions:

  • What is Zoopy Desk?

    Zoopy Desk is a cloud-based customer support and ticketing system designed for SMEs. It automates the conversion of incoming emails into support tickets, enabling your team to track and resolve customer inquiries efficiently.

  • Do you offer a Free Trial?

    Yes, we offer a 14-day free trial so you can experience firsthand how Zoopy Desk streamlines your customer support process.

  • How can I get access to Zoopy Desk?

    Zoopy Desk is currently available through our beta program. Fill out the form on this page, and our team will get in touch with instructions for accessing the trial and details on our special early adopter pricing.

  • How does Zoopy Desk improve customer support?

    By automatically converting emails into support tickets and providing real-time updates, Zoopy Desk reduces manual tasks and lets your team focus on resolving issues quickly and efficiently.

  • Are there any benefits for early adopters?

    Yes, early adopters will enjoy a special discounted pricing plan along with the standard 14-day free trial, helping you get started with a cost-effective solution for your support needs.

  • What is a support ticket?

    A ticket is generated whenever a customer messages you. However, Zoopy Desk counts it as a billable ticket only when a human replies to a ticket. Within the same ticket, you can send & receive as many messages as you need. It is counted as 1 ticket.

  • How many tickets will I have per month?

    Generally, most brands get billable ticket volumes that are 20-30% of their order volume. This number may vary by industry.

  • How many messages can I exchange inside a ticket?

    You can exchange as many messages within the same ticket as you need. It will still be counted as one billable ticket only. For example: A customer emailed you, and you replied to it. Then the customer replied and you did this back-and-forth 20 times in the same email thread. This entire thread is still counted as 1 billable ticket only.

  • What if a ticket is re-opened? Will it be counted as a new ticket?

    Within a billing cycle (a 30 day period), we only count a unique ticket once. So if a ticket gets re-opened within the same billing cycle that it was originally generated, we still count it as one billable ticket only. However if the ticket were re-opened in a future billing cycle (say after a month or more), then it is counted as a billable ticket in that future billing cycle.

  • Are automated replies to new tickets counted as billed tickets?

    A ticket is part of the billable tickets quota only when a human responds to it. If an automation rule sent a reply, the ticket is not counted as a billable ticket until a human agent from your team replies to the ticket.

  • Can I manage my WhatsApp customer support?

    To manage WhatsApp messages inside Zoopy Desk, you need access to WhatsApp Business API. Our team will help you setup your profile and get access to WhatsApp API after you sign up.

  • What if I exceed my plan's limits?

    If you cross the tickets in your plan, the app will continue to function normally without any restrictions. However, you will be charged an overage fee according to your plan (per 100 tickets).

  • Can I connect multiple stores and brands under one account?

    Yes! Zoopy Desk's unique architecture makes it a breeze to connect multiple brands and online stores, all under one account. You do not need to create separate accounts.

  • Can I invite my entire team to Zoopy Desk?

    Yes! Zoopy Desk is built for easy collaboration between your team members. All plans include unlimited agents, so you can invite all your team members. No more taking screenshots, sharing and discussing it in Slack, and coming back to the helpdesk to reply to the customer. That entire discussion can happen seamlessly within Zoopy Desk.

  • What is the level of support from Zoopy Desk?

    We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.

star-1
star-2
talkingtalking-dark
chattingchatting-dark

Get started with
Zoopy Desk today

14-day free trial, no credit card required.

Request a demo