Yes, we offer a 14-day free trial so you can experience firsthand how Zoopy Desk streamlines your customer support process.

Zoopy Desk is currently available through our beta program. Fill out the form on this page, and our team will get in touch with instructions for accessing the trial and details on our special early adopter pricing.

By automatically converting emails into support tickets and providing real-time updates, Zoopy Desk reduces manual tasks and lets your team focus on resolving issues quickly and efficiently.

Yes, early adopters will enjoy a special discounted pricing plan along with the standard 14-day free trial, helping you get started with a cost-effective solution for your support needs.

A ticket is generated whenever a customer messages you. However, Zoopy Desk counts it as a billable ticket only when a human replies to a ticket. Within the same ticket, you can send & receive as many messages as you need. It is counted as 1 ticket.

Generally, most brands get billable ticket volumes that are 20-30% of their order volume. This number may vary by industry.

You can exchange as many messages within the same ticket as you need. It will still be counted as one billable ticket only. For example: A customer emailed you, and you replied to it. Then the customer replied and you did this back-and-forth 20 times in the same email thread. This entire thread is still counted as 1 billable ticket only.

Within a billing cycle (a 30 day period), we only count a unique ticket once. So if a ticket gets re-opened within the same billing cycle that it was originally generated, we still count it as one billable ticket only. However if the ticket were re-opened in a future billing cycle (say after a month or more), then it is counted as a billable ticket in that future billing cycle.

A ticket is part of the billable tickets quota only when a human responds to it. If an automation rule sent a reply, the ticket is not counted as a billable ticket until a human agent from your team replies to the ticket.

To manage WhatsApp messages inside Zoopy Desk, you need access to WhatsApp Business API. Our team will help you setup your profile and get access to WhatsApp API after you sign up.

If you cross the tickets in your plan, the app will continue to function normally without any restrictions. However, you will be charged an overage fee according to your plan (per 100 tickets).

Yes! Zoopy Desk's unique architecture makes it a breeze to connect multiple brands and online stores, all under one account. You do not need to create separate accounts.

Yes! Zoopy Desk is built for easy collaboration between your team members. All plans include unlimited agents, so you can invite all your team members. No more taking screenshots, sharing and discussing it in Slack, and coming back to the helpdesk to reply to the customer. That entire discussion can happen seamlessly within Zoopy Desk.

We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.